This
constitutes the main program within the system.
It is essential that reservations staff can enter booking
details as quickly as possible whilst checking availability
and only be allowed to overbook in certain circumstances.
It is also essential that clear displays of "linked"
accommodation and transport types are available.
Basically during an availability enquiry, Reservations
staff should be able to access information and if the
client agrees activate certain special function keys
to accept the booking.
The
main features are:
Clear
simple prompts
Clear and immediate availability display
Booking of accommodation and flight/transport and/or
car hire etc.
Special key entry to display further information
To be able to add supplements and reductions manually
or automatically
Automatic generation & re-generation of brochure
prices
Creation of transport and accommodation records within
reservations for ad-hoc bookings
Entry of direct client details (either new or automatically
from mailing list)
Entry of travellers details
Immediate update of availability
Abandon current booking leaving availability intact
Change any detail before acceptance of the booking
Automatic generation of sequential booking reference
Maintenance of transaction (booking) log
Alternatives
When
an option or booking request cannot be satisfied due to
the non-existence or insufficiency of the requested items
the system will respond with the most likely available
alternatives which might satisfy the customer and enable
a sale to be made.
Despite
the automatic alternatives display, there may be occasions when further
enquires are required to enable a sale to be made.
Typical examples of these are outlined below:
"Flight Dates"
"Flight Enquiry"
"Resort Enquiry"
"Package" Where can I go at this time?
When can I go to this resort?
Where can I stay from this flight?
When can I stay at this hotel (with matching transport type)?
