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Reservations/Availability Enquiries
This constitutes the main
program within the system.
It is essential that reservations staff can enter booking details as quickly as
possible whilst checking availability and only be allowed to overbook in certain
circumstances.
It is also essential that clear displays of "linked" accommodation and transport
types are available.
Basically during an availability enquiry, Reservations staff should be able to access
information and if the client agrees activate certain special function keys to accept
the booking.
The main features are:
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Clear simple prompts
Clear and immediate availability display
Booking of accommodation and flight/transport and/or car hire etc.
Special key entry to display further information
To be able to add supplements and reductions manually or automatically
Automatic generation & re-generation of brochure prices
Creation of transport and accommodation records within reservations for ad-hoc bookings
Entry of direct client details (either new or automatically from mailing list)
Entry of travellers details
Immediate update of availability
Abandon current booking leaving availability intact
Change any detail before acceptance of the booking
Automatic generation of sequential booking reference
Maintenance of transaction (booking) log
Alternatives
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When an
option or booking request cannot be satisfied due to the non-existence or insufficiency
of the requested items the system will respond with the most likely available alternatives
which might satisfy the customer and enable a sale to be made. |
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Despite the automatic alternatives
display, there may be occasions when further enquires are required to enable a sale
to be made.
Typical examples of these are outlined below:
"Flight Dates"
"Flight Enquiry"
"Resort Enquiry"
"Package" Where can I go at this time?
When can I go to this resort?
Where can I stay from this flight?
When can I stay at this hotel (with matching transport type)?
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