General
Booking Procedures
This
is broken down into these areas:
BOOKING CONFIRMATION PROCESS
- Entry of booking reference (locator)
- Display
relevant booking details
- Entry
of cash to confirm booking
- Confirmation of booking from credit agent
(i.e. No cash, only credit advice)
- Update number of options on availability records
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Booking
forms are passed to the appropriate department for confirmation.
Where the agent has quoted the booking reference number
given, then the booking details can be recalled to the
screen by entering the reference.
Failing this, the relevant option may be searched for;
either on lead passenger name, by agent, by departure
date, booking date or details are normally checked by
the operator against the booking form and any discrepancies
may either be amended online or the Agent contacted
to reconfirm the Client's requirements.
When the operator is satisfied that the details match,
he confirms the option with the appropriate deposit
amount or DCA and enters all the relevant additional
booking details from the booking form as necessary.
BOOKING
CANCELLATION PROCESS
Entry of booking reference to display details.
Entry of cancellation fee or cancellation fee code so
that charges may be calculated.
Release holiday units back to availability records.
Produce or spool cancellation invoice.
At any stage in the 'life' of a booking, it may be recalled
to the screen for outright cancellation, cancellation/rebooking
or amendment.
A simple recall procedure and instructions to cancel
the reservation achieve outright cancellation of either
option or booking.
For a confirmed booking, the machine will respond with
a request for cancellation charge information (loss
of deposit, percentage charge, whether insurance premium
should be retained etc.)
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