General Booking Procedures
This is broken down into
these areas:
BOOKING CONFIRMATION PROCESS
Entry of
booking reference (locator)
relevant booking details
Entry of cash to confirm booking
Confirmation of booking from credit agent (i.e. No cash, only credit advice)
Update number of options on availability records
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Booking
forms are passed to the appropriate department for confirmation.
Where the agent has quoted the booking reference number given, then the booking
details can be recalled to the screen by entering the reference.
Failing this, the relevant option may be searched for; either on lead passenger
name, by agent, by departure date, booking date or details are normally checked
by the operator against the booking form and any discrepancies may either be amended
online or the Agent contacted to reconfirm the Client's requirements.
When the operator is satisfied that the details match, he confirms the option with
the appropriate deposit amount or DCA and enters all the relevant additional booking
details from the booking form as necessary.
BOOKING
CANCELLATION PROCESS
Entry of booking reference to display details.
Entry of cancellation fee or cancellation fee code so that charges may be calculated.
Release holiday units back to availability records. Produce or spool cancellation
invoice.
At any stage in the 'life' of a booking, it may be recalled to the screen for outright
cancellation, cancellation/rebooking or amendment.
A simple recall procedure and instructions to cancel the reservation achieve outright
cancellation of either option or booking.
For a confirmed booking, the machine will respond with a request for cancellation
charge information (loss of deposit, percentage charge, whether insurance premium
should be retained etc.)
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